This Site is Extremely Average With Above Average Shipping Costs
Ugg Superstore
Uggs and similar footwear aren't just for winter! I recently saw some sheepskin sandals and clogs in a magazine and went on the hunt for some.
I landed at Ugg Superstore where they sell a wide variety of Ugg and other similar styled footwear and accessories.
What They Sell
Ugg Superstore — which redirects to Superlamb Footwear, probably because they no longer sell just Ugg brand — sells a decent selection of Ugg, Qwaruba, Koolaburra, Ardney, and Kaz sheepskin and suede long and short boots, clogs, sandals, slippers, and accessories for men and women.
Navigation
The site is clean and easy to navigate. Click on a category or brand name and you can see all that is offered. Yon can perform a search for specific items as well. The search engine, however, is not so great. I put the word "clogs" in and cane up with no results but later found several pairs for sale.
When you do find something you like, there is a small picture and a description of the item. You can click on color and size if needed then add to your cart.
When you get to the checkout, you have to jump through the same hoops as you would on most sites. You can continue as a guest without choosing a user name and password for email updates or join and get the updates.
You have a choice of UPS Ground or USPS Priority mail and they provide a shipping list by price as well as weight so you can get an idea of what you will be paying for shipping.
Once you choose your shipping method, your shipping amount appears along with your total. You input your major credit card and will get a confirmation of your order almost immediately.
Another email will come, usually the next day, with shipping and tracking info.
You should get your order within a week depending on your location. They are in California, and my order took a week from the day I placed it which is pretty good since I am in New York.
Shipping and Returns
Shipping charges range from $7.90 to $46.50. I think the shipping is a bit high considering how light most of the items are. If you ordered a pair of short Ugg Boots, shipping would be $13.50 UPS and $16.50 USPS. Way too much considering their prices are premium and Uggs can be found elsewhere for cheaper and with little or no shipping (I got my last pair at Zappos for cheaper than at this site and with no shipping charges).
Returns are fairly standard. They will accept new, unworn, unused products within 30 days of purchase. You will get a refund minus shipping charges both ways.
There is a 25% restocking fee if you return items after 30 days, if you use the shoebox as the shipping box, if you don't return the shoebox (meaning they want you to double box the items upping your shipping back to them considerably), or if an item is returned dirty.
If two or more of the offenses occur, you will not be able to return the item(s) and the order will sent back to you at your expense.
Clearance merchandise cannot be returned under any circumstances.
Contact Info
Email: sales@superlamb.com
Mailing Address:
Superlamb, Inc.
8026 Miramar Rd
San Diego, CA 92126
Phone: 858-566-2031
My Experience and Recommendation
I ended up buying a pair of their own label, Kaz, sandals because they were on sale and looked very comfortable. The price was good but the shipping hurt and probably made the sandals not such great a deal after all.
I crossed my fingers hoping that I picked the right size, as there is no size chart on the site that I could find.
My order went through fine and I got a confirmation email. I got a tracking number the next day and the sandals arrived in a week.
They're nice and do fit right but I am not overwhelmed with them. They are made fairly well. They looked better on the site.
I did email the site to ask about how to best care for the sandals and it took quite a while for a reply. I finally got one and it was somewhat impersonal and not very helpful.
I went to Ugg Australia's site and read up on how to care for the materials instead.
This site is decent with some variety but their shipping costs are high and their return policy is really strict. They don't have a toll free number and it takes quite a while for an email reply. I won't be going back to the site because I see no advantage of it over other sites that sell the same or similar products.
I give this website 3 stars. If you find something you really like and the price is good including the shipping, you will get your order in a timely fashion. But comparison shop because there are sites out there with good sales, low or no shipping, and better return policies. This is an average site with an average amount of merchandise at average to high prices. The quality is good and, if you find a deal, your order will be processed quickly and you should have no major problems.
Recommended:
Yes
